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Complaints Form
Complaints Form
Contact us
If you would like to know more about Poltair School, or would like to see it for yourself, please telephone the school's reception who will be happy to help.
- Poltair School
- Trevarthian Road
- St. Austell
- Cornwall
- PL25 4BZ
- Telephone: 01726 874520
- If you have any general queries or questions please contact the school secretary at:
- Email: [email protected]
- If you wish to contact the Head of School please send an email to his P.A. at:
- Email: [email protected]
Feedback & Concerns
All feedback and concerns will be taken very seriously. We also like to hear when you are pleased and you may wish to use the Parent View facility on the front page of the website. The Governors will hear complaints about the School, but only after all efforts to resolve the problem have been exhausted.
Step 1: Contact your child’s tutor or subject teacher or the member of staff responsible for that area of the school to discuss the problem. If you are unsure who that is, the office staff will be pleased to point you in the right direction. If you remain unhappy, the Curriculum Team Leader or Year Team Leader can be contacted to look into the matter.
Step 2: If efforts to help resolve the position are not to your satisfaction and you wish to take the matter further, then please complete the form below and email to [email protected]
A member of the Senior Leadership Team, usually the Deputy Headteacher or one of the Assistant Headteachers will be assigned to investigate. If the issue remains unresolved, the Head of School will follow up and get back to you.
Step 3: If further action is required, you may contact the Governors through their clerk, Mrs Hilary Dipper by email at [email protected]
SEND
If you have any concerns or matters that you wish to raise in relation to SEND provision at Poltair School please contact our SENCO team [email protected]
